Refund policy

Returns & Refunds Policy

Last Updated: 30.05.2026

At ibreathe.co.uk, we want you to be satisfied with your purchase. This policy explains your rights regarding returns, refunds, and faulty products. Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Age Restriction

We sell vaping products only to customers aged 18 years and over. By placing an order, you confirm that you are at least 18 years old. We reserve the right to cancel orders where age verification cannot be completed.

Your Right to Cancel

If you have purchased products online, you generally have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us within 14 days of receiving your order by contacting us at:

Email: support@ibreathe.co.uk

Once you have informed us of your decision to cancel, you must return the goods within 14 days.

Products Excluded from Cancellation

For health, hygiene, and safety reasons, we cannot accept returns of the following items if they have been opened, used, or unsealed:

  • E-liquids and nicotine-containing products
  • Pods and cartridges
  • Coils and atomiser heads
  • Drip tips and mouthpieces
  • Any sealed vaping product where the seal has been broken after delivery

These exclusions are in accordance with the Consumer Contracts Regulations 2013.

Change of Mind Returns

If you wish to return a non-faulty item, it must:

  • Be unused and unopened
  • Be in its original packaging
  • Include all accessories, manuals, and components
  • Be returned within the applicable cancellation period

Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly.

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, is faulty, or you have received the wrong product, please contact us as soon as possible at:

Email: support@ibreathe.co.uk

Please include:

  • Your order number
  • A description of the issue
  • Photographs where applicable

Under the Consumer Rights Act 2015:

  • You may be entitled to reject faulty goods and receive a full refund within 30 days of delivery.
  • After 30 days, you may be entitled to a repair or replacement.
  • If a repair or replacement is unsuccessful, you may be entitled to a refund or price reduction.

We will cover reasonable return postage costs for faulty, damaged, or incorrectly supplied products.

Refunds

Once returned goods have been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method used for the purchase.

Refunds are typically processed within 10 working days, although your payment provider may take longer to make funds available.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please:

  1. Check your bank or payment account.
  2. Contact your card issuer or payment provider.
  3. Contact us if the refund still has not appeared.

Exchanges

We only replace items if they are faulty, damaged, or incorrectly supplied. If you require an exchange, please contact us before returning the item.

Contact Information

For all return and refund enquiries, please contact:

iBreathe
Email: support@ibreathe.co.uk
Website: ibreathe.co.uk

Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer protection legislation.